Stakeholder

Effective communication starts with “hearing.” CMC hears the voices of the stakeholders and understands their expectations on topics of CMC to their concern. In response, CMC identifies the topics of sustainability from the operation objectives of the organization, thereby setting up the sustainable development goals. CMC has established effective and fluent channels for communication with the stakeholders, which will be helpful for keeping the trends of market, economy, society and environment under control, driving the company to a higher level, and creating greater value.
CMC engaged in communication with the stakeholders through a diversity of channels to understand their needs. Through the collection and aggregation of the topics to the concern of the stakeholders, CMC prioritized these topics on the basis of the materiality and intensity of impacts of these topics through substantive analysis.

Stakeholder Engagement

Employees

Suppliers

Customer

Shareholders/investors

Local communities

Non-profit organizations

Government agencies

News Media

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

As our most important assets at CMC, we regard the happiness of our employees as a fundamental responsibility. Through robust remuneration, training development, and a two-way communication system, we achieve a healthy and happy workplace together with our employees.

Sustainable development strategy
Human right of labor
Operation and financial outlook of the company
Corporate Governance and Code of Conduct
Labor / management relation and remunerations / benefits
HR training and development

Intranet
Internal announcement
Meetings of different internal organizations for communication (colloquium, labor–management meeting)
Employee Suggestions
Employee Welfare Committee

Communicate the Company’s policies and development direction to employees through various communication channels, and embrace employee feedback at any time to make strategic adjustments and propose corresponding measures, thereby establishing a comprehensive corporate culture
Internal announcements and intranet content update from time to time
Publication of Sustainability Report annually for disclosure of information
Education and training from time to time
Performance evaluation

4 labor–management meetings
4 Employee Welfare Committee meetings
24 care conferences for foreign employees
52 department head meetings
36 sessions of new employee training
Education and training from time to time
20 sessions of health consultation
Two performance assessments each year

Labor Relation:
Pao-Jung, Liao,
Manager

Telephone:
(03)397-8886,
extension 3505

E-mail:
Liao@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

Suppliers are pivotal for CMC to achieve sustainability. By following global sustainability trends, we assist suppliers in assessing potential risks and opportunities. By doing so, we are able to jointly develop quality solutions for customers and our suppliers.

Occupational safety and health
Supplier management
Environmental policy/management system

Audit or questionnaire survey on the suppliers
Supplier audits or questionnaires

Suppliers signing the Social Responsibility Code of Conduct.
Publication of Sustainability Report annually for disclosure of information

Additional two supplier assessments
Additional 31 vendors signed the Social Responsibility Code of Conduct

Purchase Dept:
Wei-Ching Li,
Director

Telephone:
(03)397-8886,
extension 3510

E-mail:
TeresaLee@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

Customers are the main source of economic generation and we provide the best quality products and services according to their needs.

Occupational safety and health
Customer management
Corporate Governance and Code of Conduct
Risk management
Environmental policy/management system

Customer satisfaction survey
Customer review meetings
Company website

Customer satisfaction survey
Review meeting with customers
Corporate website

Formulate improvement plans based on the results of customer questionnaire surveys, and use the improvement of customer rating scores as the performance indicator for each relevant unit
Customer complaints decreased by 13% compared to 2022
Customer satisfaction increased to 93 points

Sale Dept:
YUEH-Ping Wu,
Professional Staff

Telephone:
(02)2598-9890,
extension 336

E-mail:
inquiry@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

Capital investment is both the trust and support our shareholders provide, as well as the strength of our sustainable development. The Company’s business management strategy and financial information is always transparent in an effort to achieve increase in investment and value to investors.

Corporate governance and code of conduct
R&D innovation
Operation and financial outlook of the company
Sustainable development strategy
Environmental policy/management system

Financial Reports
E-mail for shareholder service
General Meeting of Shareholders
Visit of Institutional Shareholders

Financial Reporting 4 times
Monthly revenue information 12 times
General Meeting of Shareholders in 1 session
Institutional Investors Conference in 1 session

Convened one shareholders’ meeting: June 13, 2023
Held one investor conference: December 8, 2023

Finance Dept:
Ya-Ping Hsu,
Deputy Manager

Telephone:
(02)2598-9890,
extension 212

E-mail:
ir@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

A happy society is the most important cornerstone in the sustainable development of an enterprise. Local prosperity and local values should not be in conflict, but complement each other. CMC continues to maintain a sound interactive relationship with local residents in the areas in which it operates, while at the same time making a proactive approach to invest in local cultivation. Integration with local communities has always been an important issue for CMC.

Environmental policy/management system
Greenhouse gas and energy Management
Management of solid wastes
Management of water resources

Hwa Ya Technology Park Environment Quality Monitor Committee
Petition from the local communities
Local community feedback
Sponsorship of artistic events

Support the policies of the local industrial park administration
Publication of Sustainability Report annually for disclosure of information

4 Hwa ya Technology Park Environmental Quality Management Committee meetings
6 visits to nearby manufacturers and communities
The land surrounding the Linkou Plant was provided free of charge to the Department of Transportation of the Taoyuan City Government to set up a YouBike station and promote a low-carbon lifestyle

Labor Relation:
Pao-Jung Liao,
Manager

Telephone:
(03)397-8886,
extension 3505

E-mail:
Liao@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

Through social engagement and giving back to the community organizations, CMC makes every effort to convey its positive influence as a responsible corporate citizen.

Environmental policy/management system
Management of solid wastes
Greenhouse gas and energy Management
R&D of green technologies
Occupational safety and health

Company website
Institutional Investors Conference
Sponsorship of artistic events

Publication of Annual Report for disclosure of information
Publication of Sustainability Report annually for disclosure of information

1 investor conference
Received the Gold Award of the 16th “Arts and Business Awards”
Purchased the charity sale of grapes held by Changhua Puxin – Grape 66 and donated proceeds from the sale to Huashan Social Welfare Foundation

Labor Relation:
Pao-Jung, Liao,
Manager

Telephone:
(03)397-8886,
extension 3505

E-mail:
Liao@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

At CMC, we adhere to the regulations and laws of the government and competent authorities, creating a robust operating environment.

Greenhouse gas and energy Management
Environmental policy/management system
Management of water resources
Management of solid wastes

Review of the competent authority
Participation in the conferences held by the competent authority
Close attention to announcements of laws and regulations
On-site visits

Publication of Annual Report for disclosure of information
Publication of Sustainability Report annually for disclosure of information
Disclosure of information for announcement and declaration under the law

2023 Annual Report and Corporate Governance Evaluation
In accordance with the “Corporate Governance 3.0 – Sustainable Development Blueprint” of the Financial Supervisory Commission, a sustainability report is issued annually to enhance the disclosure of ESG information
Correspondence with the competent authority from time to time

Finance Dept:
Hsiu-Chen Chen,
Director

Telephone:
(02)2598-9890,
extension 207

E-mail:
cherrychen@cmcnet.com.tw

Significance to CMC

Topics of concern

Channels and setting of communication

Response Method

Outcomes of Communication

Contacts

Our media outlets act as a bridge between CMC and its stakeholders. By conveying CMC’s real-time information, we help our stakeholders understand the current operating status and strengthen our image.

Social participation
Corporate governance and code of conduct
Operation and financial outlook of the company
Environmental policy/management system

Institutional Investors Conference
General Meeting of Shareholders
press conference

Institutional Investors Conference in 1 session
General Meeting of Shareholders in 1 session
Financial Reporting 4 times
Monthly revenue information 12 times
Publication of Sustainability Report annually for disclosure of information

Two press conferences were held, during which the Chairman explained the Company’s operating results and future prospects

Finance Dept:
Ya-Ping Hsu,
Deputy Manager

Telephone:
(02)2598-9890,
extension 212

E-mail:
ir@cmcnet.com.tw

Identifying Stakeholders

According to the identification result of respective functional departments of CMC, stakeholders in contact with or influence CMC are employees, suppliers, customers, shareholders/investors, local communities/non-profit organizations and government agencies. The information on the topics where the concerns of the stakeholders raised was collected by telephone and other means for better understanding. After the discussion and assessment of respective functional departments, CMC prioritized the material topics where concerns were raised, and confirmed these topics with proper responses. The aspects of materiality and the process of identification boundaries are shown below:

process

Identification of ESG topics

The GRI standard will be fundamental in the assessment for the collection of information on the topics that can reflect the impacts of CMC on the economy, environment, and society, or influence on the stakeholders in the evaluation and decision-making. There are 17 ESG topics being sorted out.

Prioritization of the level of concern of stakeholders

Extensive collection of information on topics to the concerns of the stakeholders through internal meetings, telephone interview, and official websites, and prioritize on the level of importance.

Confirmation and integration for the analysis of material topics

Integration with analysis of the material topics to the concern of the stakeholders. Function heads were invited to assess the impacts of good will, core strategy and ESG.

Review of the concern raised and follow up for rectification

Continue to review and follow up with the topics to the concern of the stakeholders to select the material aspects for disclosure in the Corporate Social Responsibility Report in accordance with the GRI standards and revise the material topics and the process for the identification of stakeholders at the right time.

Identify the material aspects of CMC and the boundaries

Environment

Topic

Identification Boundaries

Internal

External

GHG and energy Management

●

Management of solid wastes

●

Management of water resources

●

R&D of green technologies

●

Environmental policy/management system

●

Social

Topic

Identification Boundaries

Internal

External

HR training and development

●

Labor/management relation and remuneration and benefits

●

Occupational safety and health

●

Human right of labor

●

Social participation

●

Economic

Topic

Identification Boundaries

Internal

External

Corporate governance and code of conduct

●

Operation and financial outlook of the company

●

R&D innovation

●

Risk management

●

Sustainable development strategy

●

Supplier management

●

Customer relation management

●

Analysis Result of the Topics of Concern

CMC conducted an online questionnaire survey on the stakeholders at its official website to assure the information disclosed attune to the expectation of the stakeholders. The questionnaire consisted of questions on 17 topics of sustainability (economic, environment, society). Stakeholders will give their scores to show the level of concerns on these topics in relation to CMC. The result will help to identify the topics to the concern of the stakeholder and their intensity of concern. There were 1,111 questionnaires sent out for the survey.